Installation & Configuration
The installation of the Document Management System on the server and clients takes place on the basis of requirements and characteristics commonly defined and/or fixed in a functional specification document. The server installation is usually done by a bitfarm-Archiv consultant to guarantee system function and safety. The customer can then either help with the client installation and all else or do it himself. For larger projects installer packages are available for the usual software distribution mechanisms. A pure viewer-place is configuration-free; a shortcut has to be set up on the desktop or a browser bookmark registered.
The system configuration and exact adaptation according to customer needs decides the continuing course of action. Test runs under the expert survey of the project managers on the customer's side and detailed instruction of the administrative forces on site, including independent training and test systems, can be implemented.
When the configuration is implemented and approved by all parties involved, training in small groups can begin. The content will be reviewed for "non-EDP experts". Apart from the general handling of the software pre-arranged "recipes" how certain typical processes will be implemented in the DMS by the corresponding training group will be taught.
Test phase and productive circuit
Often, a test phase follows the training parallel to the day to day processes to detect and remove potential difficulties in practical application. The productive circuit starts with a "live connection" and a project (part) is completed.
After the users have worked with the DMS for a while, further project stages can follow. E.g. one often likes to wait with the introduction of electronic document transport (workflow) until storing, tagging and the general searching and processing of documents in the DMS can safely be implemented. Here, excessive demands with too many functions on the users' part are avoided right from the start.
Help & Support
If problems should arise during operation, or when questions and configuration requests occur, the bitfarm-Archiv software support is available. Direct, target-oriented support is available to all customers via telephone at the usual office hours on working days. Quick answers to questions can be given or configurations implemented immediately with the help of modern internet remote servicing. This type of support has the advantage, that in an emergency help is available without delay and travel fees need not be considered. Naturally, a bitfarm technician or consultant can always be called on site. For training sessions or special function development the right contact is also available here.
For the application in middle-tier and corporate industries, bitfarm GmbH and their partners offer special SLAs, that define the support conditions individually and thus guarantee support beyond the normal time span.
For further information and software demonstrations: telephone +49 (0)271 313 96 - 0 or e-mail firstname.lastname@example.org