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Training

During the development of bitfarm-Archiv DMS great importance is attached to ease of use and a fast reaction time of the application. This is the main reason, by the way, why bitfarm-Archiv - contrary to the trend - uses a native Windows application as a main client (but there also is a web client). Ideal premises for high user satisfaction and productivity, while working with the DMS in the company network.

bitfarm-Archiv offers many functions for working with documents – similar to the various existing processes and procedures in companies and institutions. Thus, there are many ways how something can be done. Some contrivances and special functions do not open up readily, but become clear, when seen in context. A good documentation, like with bitfarm-Archiv Standard, is important, but often not enough. So please make use of the know-how of the qualified consultants of bitfarm GmbH or their partners.

A first training session for users usually takes place with each DMS Introduction by bitfarm-Archiv. But usually this is restricted to the basic processes of digitally working with documents, the upload of documents into the system and document research. These topics - including the corresponding organisational technicalities, which have to be discussed repeatedly - often take up one to two hours of the training session.

When the users have understood the basic functions after a few days or weeks of practice, it makes sense to have further training in additional topics. For instance, an electronic document workflow is usually introduced in most companies when the basic functions of storing and processing documents in the DMS can be applied easily. Further training then gives insight into additional functions, answers many questions, which may have come up in the meantime, and gives valuable hints for facilitating widely used processes. Productivity and user satisfaction can often be increased with further training; and the DMS can be used optimally.

It would be advisable to have some main users or the IT staff do a complete training right from the start. This know-how is usually directly available to the users later on. When the need arises, these employees can do inhouse trainings themselves, if project expenditures are to be minimised or it is advisable for other reasons.