bitfarm-Archiv Document Management - Costs & Licensing
bitfarm-Archiv Document Management is developed on Open Source basis. The Software is mostly GPL-licensed and therefore free of license costs. We offer our DMS in two versions. You can download the GPL version for private use or for smaller workgroups free of charge. The costs of the enterprise version designed for enterprise use depend on the requirements.
For bitfarm-Archiv Enterprise, at least the server installation and a training of the IT support person(s) by us or one of our partners are necessary. Thus, we can guarantee that the system works and provide the technical part of the procedural documentation required for proof of audit compliance.
Especially in smaller companies with clear requirements and tight cost calculations, the DMS can then be configured in-house. If you have any questions or problems, our support staff will be happy to assist you. Thus the costs for service and consultation can be minimized. Including professional support for one year, installation and all plugins, the Enterprise version is available from about 2500,- Dollar on. More informations about the costs & prices of a document management system can also be found in our glossary article.
In order to receive an individual and binding offer, please send us an e-mail with details of the planned project (primary application scenario, further requirements, number of users, possible own contribution) or simply give us a call. If the requirements cannot be defined clearly, a workshop with a bitfarm employee on site can be helpful in advance to determine them. We look forward to hearing from you
Product Liability & Warranty
In questions of liability and warranty, the customer has the same rights with open source software as with closed source products. In accordance with German law, bitfarm GmbH is obliged to product liability and warranty to the same extent as providers of proprietary systems.
For larger installations in medium-sized companies, an exact analysis of the document processes and the storage and authorization structures, which are to be optimized by the system, is recommended in order to relieve users from standard tasks even with large document volumes.
We contribute our expertise from 15 years of process optimisation in the DMS environment and provide you with a fully configured, tested and easy-to-use complete system including adapted documentation. We only enter into deeper analysis and optimisation procedures for problematic processes, but otherwise adopt proven concepts and adapt them to the new possibilities of electronic document management.
This approach also prevents excessive consulting and service costs in larger projects. Close cooperation with your in-house project managers, who are familiar with company-specific processes and use them on a daily basis, is essential.
bitfarm projects regularly refute the widespread assumption that open source software is more complicated to introduce and ultimately more expensive than closed source variants. In fact, our customers benefit from economically justifiable costs and the high quality of the software and support. In comparison to similarly powerful proprietary DMS, the introduction of our software represents a small investment that pays for itself within a short period of time.
„When we decided on a document management system, the costs were not the primary consideration. What was most important was to find a mature, user-friendly solution that met our requirements and had enough potential for future requirements. After looking at some products, we decided on bitfarm-Archiv document management, which was interestingly one of the cheapest providers in the field.“Stefan Weiss, J+G Refactories
Service and Support
If the DMS is put into operation, the bitfarm software support is your contact in case of any questions or problems. In addition to the support team and the developers, you can also talk directly to the employee who carried out the project and is therefore familiar with the configuration. Usually the support is done by remote maintenance, if required our employees are also available on site.
Our software support for Enterprise customers is available by telephone or e-mail and guarantees fast help in case of problems. For medium-sized businesses we offer special SLAs (Service Level Agreements) that can be individually adapted and contractually guarantee a consistently high service quality. All customers receive patches and updates free of charge.
The scope of support is designed as a flat rate and is charged at a fixed annual rate based on the number of users and the type of service. Adjustments can be made by the customer at any time.